Effective date: July 2026
Website: www.fond.co.za
Business: FOND South Africa

At FOND, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, placing an online order, subscribing to our updates, making an enquiry, or contacting us directly.

This Privacy Policy explains how FOND collects, uses, stores, shares and protects your personal information in line with South Africa’s Protection of Personal Information Act, 4 of 2013 (POPIA), and other applicable privacy requirements.

1. Who We Are
FOND is a local Jozi eatery, café and roastery based in Linden, Johannesburg.
We offer good food, specialty coffee, fresh bakes and selected FOND products through our eatery, roastery, website and online shop. Our offering may include gluten-free baked goods, breads, cakes, coffee, coffee equipment, pantry items, catering-related products, events, experiences and other products or services made available from time to time.

This Privacy Policy applies to personal information collected when you visit our website, place an online order, make an enquiry, subscribe to our updates, make a booking, or interact with FOND directly.

2. Information We Collect
When you use our website, online shop or contact FOND directly, we may collect the following personal information:

• Name and surname

• Email address

• Contact number

• Delivery, collection or booking details

• Billing and order information

• Payment confirmation details

• Order history

• Communication preferences

• Any information you choose to share with us through forms, emails, phone calls, WhatsApp, social media or direct messages

We may also collect limited technical information when you use our website, such as your browser type, device information, IP address, website activity and cookie data. This helps us improve website functionality, online shopping and customer experience.

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3. How We Use Your Information
We collect and use your personal information to:

• Process and fulfil online orders

• Arrange delivery, courier, collection or bookings

• Communicate with you about your order, enquiry or booking

• Respond to questions, complaints or product concerns

• Send newsletters, updates or marketing communication where you have opted in

• Improve our website, online shop, product range and customer experience

• Manage payments, invoices, customer service and order records

• Comply with legal, tax, accounting and regulatory obligations

• Protect our website, business and customers from fraud, misuse or unauthorised activity

We only collect personal information that is reasonably necessary for the purpose for which it is collected.

4. Online Orders and Payments
When you place an order through our website, your payment may be processed through a secure third-party payment provider.
FOND does not store your full card details on our own systems. Payment information is processed securely by the relevant payment provider according to their own privacy, security and payment standards.

5. Newsletter and Marketing Communication
You may choose to subscribe to FOND updates, newsletters, promotions, product news or other marketing communication.
You can unsubscribe from marketing communication at any time by using the unsubscribe option in our emails or by contacting us directly.
We do not sell your personal information to third parties.

6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience, support online store functionality, understand website performance and improve how our website works.
Cookies may help us remember your preferences, analyse website traffic and improve the customer experience.
You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

7. Sharing Your Information
We may share your personal information with trusted third-party service providers where necessary to run our business, operate our website and fulfil your order or enquiry.
This may include:

• Courier and delivery partners

• Payment processors

• Website hosting and e-commerce platforms

• Email marketing platforms

• Booking or customer communication platforms

These service providers may only use your information for the services they provide to FOND and must take reasonable steps to protect your personal information.
We may also disclose personal information where required by law, regulation, court order or a lawful request from an authority.

8. How We Protect Your Information
We take reasonable technical and organisational steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
These steps may include secure website functionality, controlled access to order information, secure payment processing and limiting access to personal information to team members and service providers who need it.

9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are required or permitted by law to keep it for longer.
This may include retaining order, payment, tax, accounting and business records for legally required periods.

10. Your Privacy Rights
You have the right to:

• Ask what personal information we hold about you

• Request correction of inaccurate, outdated or incomplete information

• Ask us to delete your personal information where legally possible

• Object to certain processing of your personal information

• Withdraw consent for marketing communication

• Lodge a complaint with the Information Regulator of South Africa

11. Third-Party Links
Our website may contain links to third-party websites, platforms or services. FOND is not responsible for the privacy practices, content or security of external websites.
We recommend that you read the privacy policies of any third-party websites you visit.

12. Children’s Privacy
Our website and online shop are intended for general customers and are not directed at children.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or privacy practices.
The latest version will always be available on our website.

14. Contact Us
For privacy questions, personal information requests, order queries or product concerns, please contact FOND:
Email: feedme@fond.co.za
Phone: +27 82 746 5401
Address: First Place, 44 1st Avenue, Linden, Johannesburg, South Africa
Website: www.fond.co.za